SHIPPING POLICY
RUG SAVANT SHIPPING POLICY
Last Updated: 12/16/25
SECTION 1: MADE-TO-ORDER PRODUCTION
All Rug Savant rugs are bespoke, made-to-order products manufactured exclusively to your approved design, size, and material specifications. Production does not begin until you have given final written approval of your design specifications and your payment has been processed in full.
Because each rug is created uniquely for you, production timelines are estimates and may vary based on design complexity, material availability, and order volume.
SECTION 2: PRODUCTION TIMELINE
Standard Production Timeline: Our standard production time for a custom rug is 7 to 14 business days from the date of your final order approval. This is an estimate only.
You will receive a notification with a firm shipping date once production is complete.
SECTION 3: DELAY NOTIFICATION & YOUR RIGHTS
In compliance with the Virginia Consumer Protection Act (§ 59.1-200) and Federal Trade Commission regulations, if we are unable to ship your order within 30 days of the communicated shipping date, we will promptly notify you with a revised shipping schedule.
That notification will provide you with the option to either:
1. Consent to the new shipping date; or
2. Cancel your order for a full refund.
SECTION 4: SHIPPING METHODS & CARRIERS
Orders are shipped via reputable third-party carriers. The carrier and service level are selected by Rug Savant based on the size, weight, and destination of your rug.
A signature may be required at delivery. If a signature is required and you are unavailable, the carrier may attempt redelivery or hold the package at a local facility. It is your responsibility to arrange receipt.
(Placeholder — confirm and fill in:)
• Carriers used: [e.g., UPS, FedEx, USPS]
• Shipping destinations: [e.g., Continental U.S. only / U.S. + Canada]
• Shipping costs: [e.g., free / calculated at checkout / flat rate]
• Expedited options: [yes/no]
SECTION 5: SHIPPING COSTS & TAXES
Shipping charges, if any, are displayed at checkout prior to purchase. Applicable taxes are calculated at checkout and are non-refundable except where required by law.
SECTION 6: ORDER CANCELLATIONS
Cancellation requests must be submitted in writing to support@rugsavant.com within 24 hours of your final order approval AND before production materials are sourced or work commences on your project. Once production begins, all payments are non-refundable, as resources have been exclusively allocated to your custom rug.
SECTION 7: SHIPPING DAMAGE
Inspect your rug and its packaging immediately upon delivery. Note any visible damage on the carrier's delivery receipt before signing.
Report any damage to us via email within 7 days of delivery with photographic evidence. We will coordinate with the shipping carrier to facilitate repair or replacement for damage occurring in transit.
Claims submitted after 7 days may not be eligible for carrier resolution.
SECTION 8: LOST OR STOLEN PACKAGES
Once a package is confirmed delivered by the carrier to the address provided at checkout, risk of loss passes to you. Rug Savant is not responsible for packages that are lost or stolen after confirmed delivery.
If tracking shows delivery but you did not receive your package, contact us at support@rugsavant.com and we will assist you in filing a carrier claim. Replacement or refund in these circumstances is at Rug Savant's sole discretion.
SECTION 9: INCORRECT SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.
SECTION 10: INTERNATIONAL SHIPPING
(Placeholder — if you do not ship internationally, replace with:) Rug Savant currently ships within the United States only. International shipping is not available at this time.
If international shipping becomes available, customers are responsible for all customs duties, import taxes, and brokerage fees. Rug Savant has no control over these charges and cannot predict their amount.
SECTION 11: RETURNS & REFUNDS
This Shipping Policy should be read together with our Return & Refund Policy, which governs all final sale terms, warranty claims, and refund eligibility. All Rug Savant orders are final sale. No returns, exchanges, or refunds are permitted except as explicitly stated in that policy.
SECTION 12: GOVERNING LAW & DISPUTE RESOLUTION
Governing Law: This policy and all purchases from Rug Savant are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles (Va. Code Ann. § 8.01-261).
Dispute Resolution: ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO YOUR PURCHASE SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION IN FAIRFAX COUNTY, VIRGINIA. YOU WAIVE YOUR RIGHT TO: (1) PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; (2) HAVE A JURY HEAR YOUR CASE; (3) BRING CLAIMS IN ANY COURT. Arbitration shall be conducted pursuant to the Virginia Uniform Arbitration Act (§ 8.01-577 et seq.).
Liability Limitation: TO THE FULLEST EXTENT PERMITTED BY VIRGINIA LAW, RUG SAVANT'S MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO YOUR PURCHASE SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE SPECIFIC RUG GIVING RISE TO THE CLAIM. IN NO EVENT SHALL RUG SAVANT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
SECTION 13: CONTACT INFORMATION
For questions about this policy or to submit a shipping claim:
Email: support@rugsavant.com
Phone: 252-421-3214
Mail: 909 S Oriole Circle 101, Virginia Beach, Virginia, 23451
Virginia Residents: The Virginia Consumer Protection Act (§ 59.1-196 et seq.) provides additional protections. For more information, contact the Virginia Department of Agriculture and Consumer Services.
SECTION 14: POLICY UPDATES
We reserve the right to update this policy at any time. The most current version will always be posted on this page with the updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.